Last year I tried to get Consolidated Theatres to improve the situation at The Majestic by encouraging people to submit a complaint to the corporate office. Unfortunately, this effort resulted in zero response from the company. Turns out that unbeknownst to me, The Majestic has now come under new management - Consolidated was purchased by Regal Entertainment Group back in January.
The good news here is that Regal seems to actually to give a damn - they are the company which introduced the wireless complaint devices that I have long advocated for the Majestic. These devices are provided to "mature audience members", who also get free popcorn to boot. Regal actually seems to have a grasp of reality:
[Regal Chief Executive Michael] Campbell said that ordinarily customers won't say anything such problems while the film is running. "They just will complain on their way out or, in the worst case scenario, they don't come back."This system was rolled out to 114 theaters as of a year ago, including seven in the DC area. I need to find out if they have that at The Majestic yet. You can bet that I will be requesting the use of one at every show I go to.
The bad news about Regal? They may have their ushers panhandle you. (Wait, they actually HAVE ushers?)
At minimum, this ownership change provides you, the theatergoer, with a chance to express your displeasure to the new management, who hopefully cares more than the previous one. Regal has detailed comment form on their website. I strongly encourage everyone to provide feedback to Regal. Please let me know if anyone receives a response.